Privacy Policy for Resonate Health Medical Billing Services

Effective Date: 11/01/2024

At Resonate Health, we value the privacy of our clients and users. This Privacy Policy outlines the information we collect, how we use it, and how we protect your data. By accessing and using our website, services, or engaging with us in any way, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you contact us or use our services, we may collect personal details such as your name, address, phone number, email address, and medical billing-related information, including patient data (as applicable).
  • Financial Information: To process payments or billing inquiries, we may collect financial data such as credit card numbers, bank account details, or insurance information.
  • Health Information: In order to provide accurate medical billing services, we may receive and store health-related information, including patient diagnoses, procedures, and treatment history. We follow strict guidelines to protect this sensitive data.
  • Log Data and Cookies: Like most websites, we collect information automatically when you visit our site. This includes your IP address, browser type, and pages visited.We also use cookies to enhance user experience, analyze traffic, and improve our services.

2. How We Use Your Information

We use your personal and billing information for the following purposes:

  • To Provide Services: To process medical billing and claims, handle payments, and deliver accurate billing services.
  • To Communicate: To send you updates, notifications, and respond to your inquiries regarding your account or our services.
  • For Legal Compliance: To comply with healthcare regulations, including HIPAA, and any other legal obligations related to healthcare billing.
  • To Improve Our Website and Services: To analyze usage patterns, improve the website experience, and enhance the functionality of our services.

3. How We Protect Your Information

We take the security of your personal and health information seriously. We employ a variety of security measures, including:

  • Encryption: Data transmitted via our website is encrypted using secure protocols to protect your personal information.
  • Access Control: Only authorized personnel have access to sensitive data, and we maintain strict access control policies.
  • Compliance with HIPAA: As a medical billing service, we adhere to all relevant HIPAA privacy and security regulations to ensure that your health information is handled securely and confidentially.

Sharing of Information

We do not sell, rent, or trade your personal or health information to third parties. However, we may share your information in the following circumstances:

  • With Service Providers: We may share your information with trusted third-party vendors, partners, or contractors who help us process medical billing, payments, or provide other necessary services. These third parties are required to follow strict privacy and security guidelines to protect your information.
  • Legal Compliance: We may disclose your information if required by law, such as to comply with legal processes, subpoenas, or regulations imposed by health authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such change.

5. Data Retention

We will retain your personal, financial, and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the information is no longer needed, we will securely dispose of it in accordance with applicable data retention laws.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You may request that we correct or update any inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
  • Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions in emails or contacting us directly.

To exercise any of these rights, please contact us at info@resonatehealthbilling.com

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will revise the “Effective Date” at the top of this page.

We encourage you to review this policy periodically to stay informed about how we are protecting your data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Resonate Health Medical Billing Services
info@resonatehealthbilling.com
541-550-8541